TEKsystems is one of the nation's largest single source providers of information technology and communications staffing and services, providing more than 20,000 professionals to client locations every day. Our promise to you is world-class technology execution delivered with customer service that's second to none.
Bilingual HelpDesk : Toronto, ON
11/17/2016 10:53:05 PM
1)2-4 years in a customer service/support role (handling users over the phone, 30-40 calls on average a day - password set ups, active directory changes, basic first level troubleshooting
2)1-2 support within windows 7 - using GPO's, AD and rolling through scripts for quick fixes - must have A+ certification
4)Proven experience working with Non technical users ( This person will be supporting the restaurant owners and franchisees - need to have a patient and understanding approach and can dumb down technical terms)
5) Bilingual in French and English