Design Strategy Corporation develops, implements, and manages cutting-edge technology for corporate clients. Since 1980, our firm has been recognized as an industry leader. Our clients count on us to provide exceptional service over the long term, at the best price.
We believe IT infrastructure and applications should drive productivity, not drain revenue. To help clients maintain their competitive edge, we bring deep technology expertise, proven methodologies, and a relentless focus on customer satisfaction.
Desktop Support Technician : Jersey City, NJ
11/28/2016 10:33:09 PM
Desktop Support Technician
Provide real time 1st Level support while on the trading floor during trading hours, and provide notification to service desk for tracking purpose post issue.
1st Level support for a number of Market Data applications including Bloomberg and Reuters at the User Level.
Maintain and troubleshoot peripherals pertaining to the user's desktop and or business tools relating to the desktop environment including Mobile devices.
1st and 2nd Level support of in-house and 3rd party applications; and then follow through with 2nd and 3rd Level support when applicable to completion of the trouble call.
Spec'ing the purchase or acquiring hardware and peripherals as well as supplying initial build with the appropriate configuration and setup of new desktop positions as outline according to the requirements approved and set by ServiceNow.
Provide coverage and support for all remote sites, including the ability to travel on location when required.
Document all processes and contribute to additional troubleshooting procedures.
Evaluation, beta testing and scheduling of new 3rd party application into production environment including the documentation for reference and policies.
Collaborate with both Operations and Development teams in initial beta testing and production roll out of proprietary applications.
Providing reasonable support or scheduling a time frame to assist trouble issues for remote uses accessing company networks via VPN.
Provide a constant flow of communication to management of all day to day items as well as escalation of situations that will require management interaction or attention.
Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with complete any mandatory training by the required deadlines.
Act with integrity and due skill, care and diligence in carrying out your duties.
Provide an End of Day Report (EOD), detailing all items that were completed, including any projects, tasks and or requests, during the latter portion of the day. This report is used the following work day to be reviewed and followed up on by the Technical staffs that are scheduled.
Provide 1st Level communication support with minor troubleshooting for Turret, desktop Avaya, Cisco and Nortel devices.