Sykes Enterprises, Incorporated is a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of sophisticated customer contact management solutions to Fortune 1000 companies and medium sized businesses around the world primarily in the communications, technology/consumer, financial services, healthcare and transportation and leisure industries. Our complete service offering helps our clients acquire, serve, retain and grow relationships with their customers. We have developed an extensive global reach with state-of-the-art customer contact management centers throughout the United States, Canada, Europe, Latin America, Asia and Africa.
OMD Analyst : Rome, GA
1/17/2017 7:43:28 AM
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent, or current student status. Post high school education preferred.
1-2 years experience of call center experience.
Demonstrated ability to lead and motivate call center CSRs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to communicate effectively, both verbal and in writing.
Ability to gather and analyze statistical data and generate reports.
Knowledge of reporting methodology, principles and procedures.
Ability to prepare reports and presentations.
Record maintenance skills.
Ability to design/generate and implement systems necessary to collect, maintain, and analyze data.
Skill in the use of computer and related software. Including a working knowledge of Microsoft Excel and other Office applications.
Experience and proven ability to generate and analyze performance data of the account(s).
Proven ability to prepare and present reports accurately within set deadlines.
Strong planning, time management and organizational skills.
Recover quickly from set backs.
Highly motivated, self-starter with a commitment to see proposals/reports through to their completion and effective maintenance of the same.
Display a high level of professionalism, integrity, and maturity.
Polished and poised. Project energy, self-confidence, authority, and enthusiasm.