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Indotronix International Corporation
  Company Profile
IIC was founded as a software development company in 1986 by a small group of managers and executives from leading international technology corporations. Since our founding we have grown from a product-oriented software house to a full-fledged IT services company.Our goal is to provide a work environment in which our employees are challenged to meet their full potential while being provided with the opportunity to achieve their career objectives.
 
  Job Details 
Title: 

Casper Suite Administrator : Hartford, CT

Posted On:  5/16/2017 10:23:28 AM
Designation: 

Casper Suite Administrator

Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Hartford, CT United States

  Job Description
Role and Responsibilities:

5-7 years Casper and Mac in an engineering environment
Experience troubleshooting iOS and Mac Desktop Applications
Experience with a ticketing system experience such as ("ServiceNow" or "Easy Vista") Experience troubleshooting tiers 1, 2, and 3 with Mac products both in a remote setting and in the field Good communication skills both written and verbal Ability to multitask CJA certification (Certified JSS Admninstrator) highly preferred.
Casper certification (CCA)
Prior experience as an Apple Genius Mac Casper Site Administrator to sit on site and responsible for supporting 7,000 global employees.
Troubleshooting across all Apple and Mac products (desktops, laptops, iPad, iPhone etc,.).
Troubleshoot from Tier 1-3, the "one and done" or "one stop shop" to get the issue resolved.
Responsible for remote troubleshooting as well as field tech support when necessary. It's very important this person be familiar with using an ITIL ticketing system such as ServiceNow or Easy Vista

  Contact Information
Reference Name (If Any): 





 
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