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Sierra Infosys Inc
  Company Profile
Sierra specializes in public services implementations, business process re-engineering and add on functionality within the IT market. Our strength lies in the experience, dedication and leadership of the consultants who work for us; we are proud to offer the most experienced IT consultants at competitive rates.

We are renowned for providing superior technical and business services on time and within budget to organizations.

 
  Job Details 
Title: 

SAP BCM Consultant : Wilmington, DE

Posted On:  10/4/2018 4:38:42 AM
Designation: 

SAP BCM Consultant

No. of vacancies:  1
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  0
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Wilmington, DE United States

  Job Description
BCM (Business Communications Management) Technical Architecture with at least 2 full multi-channel implementation using SAP BCM and CRM for call center application, including installation, configuration, integration with SAP CRM, call routing rules setup for global client handling calls from different countries.

* Rollout of existing solution to additional countries.

* Support experience 2-3 years, supporting productive SAP BCM and CRM systems.

* Strong analysis and troubleshooting skills required to resolve issues during call handling and routing.

* Change/update call routing rules, BCM setup and user management in SAP BCM.

* Experience in installation and configuration of BCM.

* Experience in integration of BCM with SAP CRM.

* Knowledge of TDM Integration between SIP/PSTN Gateway and TDM PABX's.

* Experience in troubleshooting issues with BCM.

* Soft skills to provide knowledge transfer to client.

* Strong interpersonal and communication skills combined with a determination to help meet client needs and resolve priority issues.

* Ability to work in a cleint - facing environment

* Ability to work with offshore and remote teams.

  Contact Information
Name:  Ashok Kumar
E-mail ID:  ashok@sierratec-us.com
Telephone Number: 
Address: 
6001 Savoy Dr, Suite # 210
Houston
Tx
United States

Reference Name (If Any): 





 
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