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  Company Profile
TEKsystems is one of the nation's largest single source providers of information technology and communications staffing and services, providing more than 20,000 professionals to client locations every day. Our promise to you is world-class technology execution delivered with customer service that's second to none.
  Job Details 

Desktop Support Analyst : Mississauga, ON

Posted On:  8/10/2017 12:38:10 AM

Desktop Support Analyst

Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Mississauga ON Canada

  Job Description
1) 3+ years experience providing desk side support in a bilingual environment - 5+ years preferred
2) 3+ years experience supporting Win7/Office2010, HP laptop, Boardroom AV, video and web conferencing, smartphone, iPads - support
3) Ticketing experience - Remedy

- Perform in person and remote support for:
o Hardware: laptop, desktop, boardroom AV, MFPs, switches and cabling
o Software/OS: Win10, Office 2010, Office 365, Mobile Oss
o Conferencing: Skype for Business, Sysco Video Conferencing
o Acts as a liaison for business users to other IS groups/next tier support.
o Perform Moves/Adds/Change tasks and work on technology projects.
o Document and implement standard operating procedures and customer service guidelines relating to IT support.
o Acquire and maintain current knowledge of relevant technology offerings and support policies in order to provide solutions to customers.
o Regularly share knowledge with team members.
o Consistently provide world class customer service
o Strong technical skills as outlined under Accountabilities
o Use of BMC/Remedy tool to track issues and collect data for analysis
o Ability to perform root cause analysis and identify problem trends in order to proactively remove problems from the environment.
o Bilingual written and verbal English/French is a plus (but required)
o Intermediate level AV and Conferencing skills are a benefit; as is a basic level of experience are with network and server support.

Certifications: A+, N+, MCP, MCSA, MCSE

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