What is Aarefa Y's current role?

Aarefa Y works as a Senior Technical Support Engineer – Service Desk.

What skills does Aarefa Y have?

Aarefa Y's skills include: IT Service Management (ITIIL-aligned), Incident, Problem & Change Management, ServiceNow Administration & Ticketing, Active Directory & Windows AD, Identity & Access Management (IAM), E-Directory Administration, SLA, OLA Management, Root Cause Analysis (RCA).

How much experience does Aarefa Y have?

Aarefa Y has approximately 3-5 years of professional experience.

Aarefa Y — Senior Technical Support Engineer – Service Desk

About

Aarefa Y has 3-5 years of experience as a Senior Technical Support Engineer – Service Desk based in India. Primary expertise in IT Service Management (ITIIL-aligned).

Skills & Expertise

20 skills

Work Experience

Senior Developer
•••••••••• · 2022 — Present
- • Led ••••••••••••••••••••
- • Shipped •••••••••••••••••••••••••
Software Engineer
•••••••• · 2019 — 2022
- • Built ••••••••••••••••••
- • Scaled ••••••••••••••••••
Junior Engineer
•••••• · 2016 — 2019
- • Contributed to •••••••••••
- • Fixed •••••••••••••••••

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