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D

D R

MAJOR INCIDENT MANAGER

India
10 skills3-5 yrs exp
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About

D R has 3-5 years of experience as a MAJOR INCIDENT MANAGER based in India. Primary expertise in ITIL v4 Framework.

Skills & Expertise

10 skills
  • ITIL v4 Framework
  • Major Incident Management
  • Problem & Change Management
  • SLA & KPI Reporting
  • ServiceNow
  • JIRA
  • Stakeholder Communication
  • Technical Bridge Facilitation
  • Root Cause Analysis (RCA)
  • Proactive Monitoring & Automation

Work Experience

  1. Senior Developer

    •••••••••• · 2022 — Present

    • • Led ••••••••••••••••••••
    • • Shipped •••••••••••••••••••••••••
  2. Software Engineer

    •••••••• · 2019 — 2022

    • • Built ••••••••••••••••••
    • • Scaled ••••••••••••••••••
  3. Junior Engineer

    •••••• · 2016 — 2019

    • • Contributed to •••••••••••
    • • Fixed •••••••••••••••••

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