Skills & Expertise
20 skills- ITSM Process Consulting
- Design
- implementation
- governance & compliance
- ITSM Process Transition
- Transformation
- Service Management
- SLA metrics
- CMDB Design and Implementation
- ISO 20K Audits
- Incident Management
- Problem Management
- Change & Release Management
- Request Fulfilment
- Configuration Management- CMDB
- Monitoring and Event Management
- Capacity Management
- Service Level Management
- Vendor and Stakeholder Management
- Asset Management