Skills & Expertise
20 skills- Problem Solving
- Planning
- Organizing
- Troubleshooting hardware
- software
- physical and logical systems
- Documentation
- Ticket Tracking Systems
- Escalation and Notification Process
- SLA management
- Service requests
- Incident tickets
- Decision making
- Network devices configuration
- Routers
- Switches
- Firewalls
- VPN
- QoS
- Network maintenance