Skills & Expertise
20 skills- Remedy Action Request System (5.x
- 6.x
- 7.x & 8.x)
- Service Desk (Incident & Problem)
- Change Management
- Service Request Management
- Service Level Agreements
- Forms
- Menus
- Active links
- Filters
- and Escalations
- ITIL Process
- ITSM best practices
- Change Management Approval process
- AR System reporting
- Actuate
- Server log files analysis
- Web services
- PL