Key Responsibilities:

Business & Systems Analysis

Partner with business and technical stakeholders to define business problems, objectives, requirements, constraints, dependencies, assumptions, and measurable success criteria.
Elicit and translate business needs into clear functional and technical requirements, user stories, acceptance criteria, process flows, data flows, and specifications.
Analyze current-state processes and systems and design future-state business solutions using systems thinking and Business Process Model and Notation (BPMN).
Identify process inefficiencies, bottlenecks, dependencies, control points, integration impacts, and opportunities for improvement or automation.
Assess the feasibility and impact of proposed solutions across business processes, data, systems, operations, and stakeholders. Operations Research & Decision Analysis
Apply Operations Research, quantitative analysis, and structured problem-solving techniques to complex business and operational problems.
Use data, analytical models, scenario analysis, and trade-off analysis to evaluate alternatives, assumptions, constraints, capacity, risk, feasibility, complexity, and business value.
Develop clear, evidence-based recommendations that help stakeholders make informed decisions and move from ambiguous problems to actionable business solutions.
Support business solutions throughout the end-to-end PDLC, from discovery and design through development, validation, implementation, and post-implementation assessment.
Collaborate with product, business, architecture, engineering, and other delivery teams to resolve requirements, process, and design questions.
Support solution validation, testing, issue resolution, and implementation readiness to ensure delivered capabilities align with defined requirements and intended business outcomes.
Maintain traceability between business objectives, requirements, specifications, decisions delivered capabilities, and validation results. Documentation, Facilitation & Communication
Demonstrate exceptional note-taking and documentation skills, accurately capturing discussions, requirements, decisions, assumptions, risks, dependencies, open questions, action items, and ownership.
Produce concise, organized, and actionable documentation that provides a reliable record of what was discussed, decided, and agreed upon.Facilitate discovery sessions, workshops, requirements discussions, process[1]mapping activities, and decision-making conversations across business and technical teams.
Communicate complex business, analytical, process, and technical concepts clearly to both technical and non-technical audiences.

Required Qualifications

Bachelor's degree in Operations Research, Systems Engineering, Industrial Engineering, Information Systems, Computer Science, Business Analytics, or a related quantitative, business, or technical discipline.
Experience as an IT Business Analyst, Systems Analyst, Operations Research Analyst, Systems Engineer, or similar role.
Demonstrated experience analyzing complex business processes, operational environments, and technology systems. Strong experience with requirements elicitation, analysis, documentation, and translation of business needs into functional or technical requirements.
Experience with Business Process Model and Notation (BPMN) and business process analysis.
Experience developing process flows, data flows, requirements, specifications, or logical system models. Understanding of the end-to-end Product Delivery Lifecycle (PDLC).
Strong analytical, quantitative, critical-thinking, and structured problem-solving skills.
Exceptional note-taking and documentation skills, with demonstrated ability to accurately capture decisions, requirements, actions, risks, assumptions, dependencies, and key discussion points.
Excellent written and verbal communication, facilitation, and stakeholder[1]management skills.
Ability to collaborate effectively across business, product, operations, architecture, engineering, and technology teams.

Preferred Qualifications:

Master's degree in Operations Research, Systems Engineering, Industrial
Engineering, Analytics, Information Systems, or a related discipline.
Experience applying optimization, simulation, forecasting, decision modeling, or other Operations Research methodologies.
Experience with analytical and modeling tools such as Python, R, SQL, Excel, Power BI, Visio, or comparable platforms.
Experience working with AI and AI-enabled business solutions, including the application of AI to analysis, process improvement, decision support, automation, or product delivery.
Experience using AI-assisted development or productivity tools to accelerate analysis, requirements development, documentation, solution design, or delivery.
Experience with spec-driven development, using clear requirements,
specifications, acceptance criteria, and traceability to guide solution design, development, and validation.
Experience with Agile, product management, or iterative product delivery methodologies.
Familiarity with APIs, systems integration, data platforms, cloud technologies, and automation.
Experience working in large, complex, or regulated enterprise environments.
Mortgage industry experience, including familiarity with mortgage business processes, systems, data, or technology environments

BTree Solutions Inc

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