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Provide onsite technical support and hardware management at the Redwood City office.

This role is on-site.

Responsibilities

Troubleshoot and resolve issues across Windows 10, macOS, and Microsoft 365 environments.
Manage and support hardware from Dell, Microsoft, and Apple.
Administer system tasks involving basic networking, VoIP, and Active Directory.
Deliver customer-focused support to end-users in a high-volume helpdesk setting.

Required Skills

3+ years of experience in a customer-focused IT Helpdesk environment.
Extensive knowledge of Windows 10 and macOS.
Proficiency with Microsoft 365 administration.
Experience with Dell, Microsoft, and Apple hardware.
Foundational understanding of system administration and basic networking.
Knowledge of VoIP concepts.
Strong written and verbal communication skills.
Ability to meet deadlines and maintain attention to detail.

Preferred Skills

Experience with Microsoft Intune, SCCM, or JAMF MDM.
Active Directory administration experience.
Microsoft 365 Certified: Modern Desktop Administrator Associate.

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