Siddharth T

• ServiceNow Developer with 10 years of experience delivering scalable ServiceNow solutions across ITSM, HRSD, CMDB, GRC, IRM, ITOM, SAM Pro, and HAM Pro modules. • Proven expertise in ServiceNow ITSM, configuring Incident, Problem, Change, Request, Knowledge, and Service Catalog in alignment with ITIL v4 standards. • Strong experience in designing and customizing ServiceNow HRSD, including Case Management, Lifecycle Events, Employee Service Center, and integrations with Workday, SAP SuccessFactors, and Oracle HCM. • Extensive hands-on experience with CMDB, Discovery, Service Mapping, and integrating with SCCM, vCenter, and AWS environments to maintain high CMDB health and visibility. • Built dynamic Service Catalog Items and automated workflows using Flow Designer, ensuring accurate approvals and fulfillment processes across IT and HR services. • Developed custom Business Rules, Client Scripts, Script Includes, and UI Policies using JavaScript, Glide API, and AngularJS. • Expert in designing responsive ServiceNow Service Portals using HTML, CSS, Bootstrap, jQuery, and AngularJS to enhance user experience and drive self-service adoption. • Championed enterprise-wide SACM (Service Asset & Configuration Management) governance aligned with ITIL best practices, establishing a trusted CMDB and improving configuration data accuracy, compliance, and audit readiness across infrastructure and applications. • Integrated GRC & IRM modules to automate risk identification, policy compliance, audits, and control attestation with mapping to NIST, ISO 27001, and HIPAA frameworks. • Configured OAuth 2.0, API authentication, and scoped apps for secure, scalable integrations with third-party platforms like JIRA, Microsoft Teams, Tenable, and GitLab. • Automated onboarding, offboarding, and benefits management using HRSD Orchestration integrated with external HR platforms. • Designed and implemented HAM Pro and SAM Pro modules, optimizing software license utilization and automating hardware lifecycle workflows. • Developed and maintained secure Scripted REST APIs for real-time data exchange between ServiceNow and external systems. • Led Discovery setup using MID Server, Probes, and Patterns across Windows, Linux, network devices, and cloud regions. • Created Transform Maps, Import Sets, and Data Sources to migrate and normalize legacy data into ServiceNow tables. • Implemented ServiceNow Performance Analytics dashboards to provide actionable insights into SLA compliance, ticket trends, and HR metrics. • Supported Change Management CABs, built Change Calendars, and implemented risk-based change approval workflows. • Delivered platform upgrades (Calgary to Geneva to Utah), validating customizations and integrations post-upgrade. • Developed and optimized CI/CD pipelines using GitLab, including peer-reviewed code migration, branch versioning, and environment sync. • Customized Access Control Rules (ACLs) and scoped applications to enforce data security and comply with RBAC models. • Designed custom portals for Employee Center, GRC dashboards, and Asset Management, increasing usability and adoption. • Worked with LDAP, SSO, and Azure AD for identity management and secure authentication. • Collaborated in agile teams using Scrum, delivering sprint-based enhancements and maintaining high stakeholder satisfaction. • Automated discovery and mapping of middleware, storage, and virtual assets to maintain an accurate hybrid cloud CMDB. • Improved operational efficiency by automating ITOM event correlation and integrating alert sources like Zabbix, SolarWinds, and Nagios.