Kaushik Dhede

• 13+ years of professional experience in design and delivery of highly successful end-to-end Salesforce.com transformation projects in consulting. • Good understanding of software development lifecycle from requirement gathering, development, testing, UAT & support. • Very good experience with client communication, requirement gathering, implementing solutions for major and minor releases. • Experience designing, developing, and deploying end-to-end Salesforce solutions across industries, including Sales Cloud, Service Cloud, and Community Cloud. • Led the implementation of ServiceMax for a multinational manufacturing company, resulting in a 20% increase in technician productivity. • Proficient in Apex, Visualforce, Lightning Components (Aura/LWC), and OmniStudio (OmniScripts, Flex Cards) to deliver scalable, high-performance applications. • Managed Salesforce CRM for a sales team of 50+ members, customizing the platform to streamline lead management and reporting processes. • Designed and implemented CRM workflows and automation, streamlining lead and opportunity management to drive sales team productivity. • Experience in utilizing SOQL in Apex code for data manipulation and to integrate with external systems • Hands on experience on Sales Cloud, Service Cloud, Community Cloud, Salesforce Lightning. • Experienced with Salesforce framework involving Visualforce pages, Triggers, Apex classes, batch and scheduler apex. • Skilled in integrating Salesforce with external systems using REST/SOAP APIs, MuleSoft, and tools like Jitterbit for seamless data exchange. • Expertise in debugging and troubleshooting JavaScript code to ensure seamless application performance • Developed & deployed custom integrations in Salesforce using Salesforce Connect, REST APIs and SOAP APIs protocols. • Experienced in setting up and managing Salesforce Communities, creating user-friendly portals, and enhancing customer engagement through customized workflows. • Well versed with Salesforce App-exchange offerings and analysis for best fit for requirements. Worked on AppExchange products like DocuSign, Address Toolbar and Stripe. • Salesforce CRM Developer with experience in leading development teams, collaborating with stakeholders, and driving project success. • Adept in Salesforce data migration and management using Data Loader, Jitterbit, and Import Wizard, ensuring data integrity and consistency. • Adept at translating business requirements into Salesforce solutions, implementing best practices, and managing the entire project lifecycle. • Led agile teams in Salesforce project lifecycles, including sprint planning, backlog grooming, and retrospectives, ensuring timely delivery of high-quality solutions. • Skilled in user testing, data management, and integration support. Committed to continuous improvement and mentorship to enhance team capabilities. • Proficient in Release Management via deployment tools like ANT and Jenkins for migration. • Expert in Data Migration from legacy Systems to Salesforce.com using Data Loader, Import wizard, DataLoad.IO, Excel Connector. • Expertise in Agile/Scrum & Waterfall methodologies for Software Development Life Cycle (SDLC) processes. Performed crucial roles such as Team Lead, Technical member. • Experienced in managing project sprints in Scrum, handling backlog grooming, user story tracking, Retrospective meetings, and daily standup meetings.