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You will develop and configure ServiceNow Customer Service Management solutions to meet business requirements.

Responsibilities

Implement and configure CSM modules including Case Management, Account & Contact Management, and SLA Management.
Translate business requirements into technical solutions on the ServiceNow platform.
Customize ServiceNow applications and develop reports, dashboards, and integrations.
Integrate CSM with ITSM, FSM, and third-party systems.
Optimize and automate service processes through platform enhancements and troubleshooting.

Required Skills

5+ years of hands-on experience with the ServiceNow platform, specifically within the CSM module.
ServiceNow Certified System Administrator certification (mandatory).
Proficiency in JavaScript, Glide API, and Flow Designer.
Experience with client/server scripting, UI policies, and ACLs.
Hands-on experience with REST and SOAP integrations.
Strong understanding of ServiceNow data models.
Ability to communicate technical details to non-technical stakeholders.
Bachelor's degree or any graduate degree.

Preferred Skills

ServiceNow Certified Implementation Specialist – CSM.

UniadroiTech Innovation

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