1e:I[47584,["3898","static/chunks/3898-077aee53e399d7c9.js","5881","static/chunks/5881-795933845f64a7cb.js","5807","static/chunks/5807-21776b1eaeda3635.js","1754","static/chunks/1754-e0776eb03a88c96c.js","6346","static/chunks/app/(public)/companies/%5BcompanySlug%5D/page-de2360036d50aa65.js"],"default"] 1f:T4f4,

Develop and configure ServiceNow Customer Service Management solutions to meet business requirements.

This role is remote.

Responsibilities

Implement and configure CSM modules including Case Management, Account & Contact Management, and SLA Management.
Translate business requirements into technical solutions on the ServiceNow platform.
Customize applications and develop reports, dashboards, and integrations.
Integrate CSM with ITSM, FSM, and third-party systems.
Optimize and automate service processes through platform enhancements and troubleshooting.

Required Skills

5+ years of hands-on experience with the ServiceNow platform, specifically within the CSM module.
ServiceNow Certified System Administrator certification (mandatory).
Proficiency in JavaScript, Glide API, and Flow Designer.
Experience with client/server scripting, UI policies, and ACLs.
Hands-on experience with REST and SOAP integrations.
Strong understanding of ServiceNow data models.
Bachelor's degree or any graduate degree.

Preferred Skills

ServiceNow Certified Implementation Specialist – CSM.

UniadroiTech Innovation

Company Overview

Quick Facts