Description
Dear Candidates,
Greeting,
We are hiring for IT Application Support Executive position for one of our prestigious client.
Location-Mumbai (Churchgate)
Experience- 2 to 4 years
Key Technical skills
Database tools ( SQL)
IT Production Support Executive
Product support engineers handle technical/functional requests filed by end users of a company’s product or system. Their primary responsibility is troubleshooting and resolving errors, and throughout their work they must constantly log details for later reports and to provide customers with updates. When not fixing issues, they assist other engineers by contributing to product development and improving processes.
Troubleshoot Issues
Contribute to Product Development
Assist Users
Suggest Improvements
Track and resolve queries and issues within SLA
Reporting
Key Skills
Problem-solving skills - production support engineers excel at resolving problems encountered by users, whether these require only quick fixes or major collaborative efforts across various departments
Customer service - engineers must communicate well with customers, paying attention to their concerns and providing clear, regular updates for ongoing requests
Multitasking - production support engineers handle technical issues from multiple customers at the same time, along with other responsibilities such as writing reports
Technical expertise - all production support engineers have a deep understanding of the product they handle as well as the processes behind it
Attention to detail - it's crucial for production support engineers to be mindful of details since their tasks include creating extensive documentation, tracking errors, and making changes to products
Key Technical skills
Database tools (such as Excel or SQL)
Industry-specific tools (such as programming languages or manufacturing equipment),
Customer support software (such as Zoho Desk, JIRA)
Experience – minimum 2-3 Yrs of relevant experience
If your are interested please share your updated resume on below mention Email ID.
Thanks & Regards
Ankita Pal
8076808896
Key Skills
SQL
