Description

You will provide second-line technical support to customers and partners, resolving IT infrastructure issues and supporting the Service Desk.

This role is on-site.

Responsibilities

• Resolve second-line technical issues to meet SLA and KPI targets.
• Support the provision of equipment to military personnel and corporate partners.
• Clarify customer needs to maintain high satisfaction levels.
• Lead and impart technical knowledge to the team.
• Engage in projects and lead current and future technology initiatives.

Required Skills

• 5+ years of experience in IT support and infrastructure.
• Experience with desktop support and IT service provision.
• Proficiency with Windows Server 2016/2019.
• Experience managing Windows and Group Policy objects.
• Knowledge of Adobe products.
• Experience with virtualization including Hyper-V and VMware.
• Knowledge of Trellix (McAfee Enterprise).
• Ability to obtain SC Clearance.
• Degree or any graduate-level education.

Preferred Skills

• Experience with NetApp, Splunk, Veeam, or SharePoint.

Key Skills

Education

Any Graduate