3rd Line Support Network Engineer

You will provide third-line technical support within the Service Operations team, managing network infrastructure and high-profile user requirements.

Responsibilities

• Manage daily contact with customers and stakeholders using IT Service Management tools.
• Monitor event management tooling to perform triage and escalation of network issues.
• Support and maintain network services across customer sites.
• Work within assigned shift patterns of 07:00 – 15:00 or 11:00 – 19:00.

Required Skills

• 5+ years of experience in network engineering or technical support.
• Cisco IOS knowledge.
• Experience with Juniper Switches and JUNOS.
• Proficiency with SolarWinds.
• Working knowledge of vCenter and NSX-T.
• Experience managing Active Directory and Windows Servers.
• Ability to travel to customer sites as required.
• Degree or any graduate-level education.