Description

You will manage Accela platform configurations and support end users by troubleshooting complex application, integration, and performance issues. This role requires estimating effort for changes, documenting solutions, and conducting root cause analysis to maintain a stable environment.

This role is on-site.

Responsibilities

• Troubleshoot complex application, integration, and performance issues to minimize business impact.
• Perform systems analysis, configuration, testing, and change management across the development lifecycle.
• Estimate level of effort for requested changes and document application solutions.
• Conduct root cause analysis and implement best practices to ensure a stable application environment.
• Provide direct customer support and end-user training to various agencies.

Required Skills

• Minimum 5 years of professional IT development experience.
• Proficiency in SQL and PL/SQL (Oracle) syntax to generate simple and complex queries.
• Experience developing custom functionality using JavaScript.
• Experience creating and formatting reports using Crystal Reports.
• Ability to create custom database views and manage database/file techniques.
• Strong technical communication skills for working with vendors, contractors, and internal agencies.
• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Mathematics, or a related field, or equivalent experience.

Key Skills

Education

Any Graduate