Description

Manage Accela and permitting-related applications, supporting end users and troubleshooting complex configurations, customizations, and integration issues.

This role is remote.

Responsibilities

• Perform systems analysis, programming, configuration, testing, and change management for Accela applications.
• Troubleshoot configurations, customizations, and complex application or integration issues.
• Estimate effort for requested changes and document application solutions.
• Conduct root cause analysis to minimize business impact and draft standards, policies, and procedures.
• Provide direct customer support and end-user training.

Required Skills

• Minimum of 5 years of professional IT development experience.
• Proficiency in SQL and PL/SQL (Oracle) syntax to generate complex queries.
• Experience creating and formatting reports using Crystal Reports.
• Experience developing custom functionality using JavaScript.
• Ability to create custom database views and manage files and databases.
• Strong oral and written communication skills for working with vendors and agencies.

Preferred Skills

• Experience with Accela platform, including Automation, Citizen Access, and Data Manager.
• Knowledge of the Accela database schema.

Key Skills

Education

Any Graduate