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Account Manager BFS Referrals

Sutherland

 

Angeles, Pampanga, Central Luzon, Philippines

Posted On: 3 days ago
Experience: 15+ years
Availability: Hybrid
Openings: 1
Category: Account Manager
Tenure: Contract - Corp-to-Corp
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Description

Lead service delivery and client relationships within the banking and financial services sector, driving organizational change and process improvements.

This role is on-site.

Responsibilities

  • Partner with cross-functional teams to implement RPA solutions and analytical insights.
  • Solve complex customer service issues by identifying root causes to maintain productivity and quality metrics.
  • Lead weekly and monthly performance reviews and act as the primary point of contact for first-level escalations.
  • Manage and grow client partnerships by offering proactive solutions and maintaining high compliance standards.

Required Skills

  • 12-15 years of experience handling operations or similar disciplines for Senior Manager roles.
  • Proven experience in project management and managing multiple projects simultaneously and autonomously.
  • Experience managing direct or matrix teams, including project managers and technical resources.
  • Ability to manage a span of up to 150 resources for Senior Manager level.
  • Strong verbal and written communication skills for professional client interactions.
  • Demonstrable capability in building trust and professional rapport with team members.
  • Experience in handling banking and financial services campaigns.

Preferred Skills

  • Experience driving organizational and cultural changes to adapt to market demands.

Education

Any Gradute

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