Description

Lead service delivery and client relationships within the banking and financial services sector, driving organizational change and process improvements.

This role is on-site.

Responsibilities

• Partner with cross-functional teams to implement RPA solutions and analytical insights.
• Solve complex customer service issues by identifying root causes to maintain productivity and quality metrics.
• Lead weekly and monthly performance reviews and act as the primary point of contact for first-level escalations.
• Manage and grow client partnerships by offering proactive solutions and maintaining high compliance standards.

Required Skills

• 12-15 years of experience handling operations or similar disciplines for Senior Manager roles.
• Proven experience in project management and managing multiple projects simultaneously and autonomously.
• Experience managing direct or matrix teams, including project managers and technical resources.
• Ability to manage a span of up to 150 resources for Senior Manager level.
• Strong verbal and written communication skills for professional client interactions.
• Demonstrable capability in building trust and professional rapport with team members.
• Experience in handling banking and financial services campaigns.

Preferred Skills

• Experience driving organizational and cultural changes to adapt to market demands.

Key Skills

Education

Any Gradute