Description

You will manage the resolution of overcharges on Expedia Virtual Cards and drive recovery efforts through data analysis.

Responsibilities

• Resolve overcharges on Expedia Virtual Cards by submitting claims to issuing banks.
• Provide supporting evidence and information to banks during the hotel rebuttal phase.
• Analyze data to identify new opportunities for rebuttal efforts.
• Monitor and maintain your work queue to ensure cases stay within recovery timelines.
• Communicate clearly via email to convey necessary information to stakeholders.

Required Skills

• 5+ years of relevant professional experience.
• Strong analytical skills for data-driven decision making.
• Proficiency in managing journal entries.
• Ability to meet specific department metrics regarding efficiency and effectiveness.
• Effective written communication skills for email correspondence.
• Availability to work a hybrid schedule requiring 50% in-office presence in Springfield, MO.
• Bachelor's degree or equivalent graduate education.

Key Skills

Education

ANY GRADUATE