Description

Lead the technical implementation and optimization of customer journeys within the Adobe ecosystem.

Responsibilities

• Design customer journey maps to visualize and plan touchpoints across the customer lifecycle.
• Create, manage, and optimize customer journeys using the Adobe Journey Orchestration platform.
• Structure and model data to support personalized and targeted customer interactions.
• Integrate Adobe Journey Orchestration with Adobe Experience Platform, Adobe Campaign, and external systems via APIs and SDKs.
• Analyze journey effectiveness using analytics tools to drive data-driven optimizations.

Required Skills

• 5+ years of professional experience in technical roles.
• Deep knowledge of Adobe Journey Orchestration features and capabilities.
• Proficiency with Adobe Experience Cloud, Adobe Experience Platform (AEP), and Adobe Campaign v8 (ACV8).
• Strong JavaScript and Spring Boot skills.
• Experience working with APIs and SDKs to connect external data sources.
• Ability to implement personalization techniques based on user behavior and data.
• Understanding of data modeling for personalized customer interactions.
• Familiarity with testing methodologies and journey optimization strategies.

Preferred Skills

• Basic UX design skills for creating engaging customer interaction interfaces.

Key Skills

Education

Any Gradute