Description

You provide Tier 2 deskside support, focusing on desktop maintenance, imaging, and hardware troubleshooting in Columbus, OH.

This role is on-site.

Responsibilities

• Troubleshoot and resolve issues within Windows 10 and Windows 11 operating systems.
• Diagnose and repair hardware, software, and peripheral equipment, including printers, scanners, and Apple mobile devices.
• Image and reimage equipment independently to prepare devices for deployment.
• Provide remote and telephone support for networking and connectivity issues.
• Collect and analyze information to resolve routine Tier 1 and Tier 2 technical problems.

Required Skills

• 5+ years of technical support experience.
• Proficiency with Microsoft Windows operating systems.
• Experience with desktop imaging and hardware deployment.
• Ability to perform minor hardware and software repairs.
• Direct experience with ServiceNow.
• Graduate degree.

Preferred Skills

• Experience with Microsoft Intune.
• Experience with Microsoft Windows Autopilot.
• Experience using ServiceNow ITSM or similar ITIL tools.

Key Skills

Education

Any Gradute