Description

Key Skills: AI Agents, Microsoft GitHub Copilot, Azure OpenAI, SQL, Python, Shell Scripting, .NET, Database Management, System Operations, Problem Solving

Good to Have Skills: Experience with hybrid work models, stakeholder communication, technical documentation, dashboard development, reporting tools, data analysis, troubleshooting complex technical issues, team mentoring and training capabilities, knowledge of industry standards and compliance requirements.

Roles & Responsibilities:

• Oversee the implementation and management of AI-driven solutions to enhance operational efficiency and service delivery.
• Collaborate with cross-functional teams to integrate Microsoft GitHub Copilot and Azure OpenAI into existing workflows.
• Provide technical expertise in developing and maintaining robust service management tools using various programming languages.
• Monitor system performance and troubleshoot issues to ensure uninterrupted service delivery across all platforms.
• Develop and execute strategies to optimize AI agent functionalities for improved customer and business outcomes.
• Conduct regular assessments of service processes to identify areas for improvement and implement necessary changes.
• Ensure compliance with organizational policies and industry standards in all technical implementations and processes.
• Maintain detailed documentation of processes workflows and system configurations for transparency and knowledge sharing.
• Train and mentor team members on the effective use of AI tools and scripting languages to foster skill development.
• Collaborate with stakeholders to align service management goals with broader organizational objectives and requirements.
• Provide insights and recommendations based on data analysis to drive informed decision-making across the organization.
• Develop and maintain dashboards and reporting tools to track service performance metrics and operational efficiency.
• Stay updated on emerging technologies and trends in AI and scripting to continuously enhance service capabilities.

Experience Required: Minimum 7 years to maximum 11 years of relevant experience in service management, AI implementation, and technical solution development with proven track record in managing complex technical projects

Key Skills

Education

Any Graduate