Description

You will oversee the implementation of AI-driven solutions to enhance operational efficiency and service delivery. This role is on-site.

Responsibilities

• Integrate Microsoft GitHub Copilot and Azure OpenAI into existing workflows.
• Develop and maintain service management tools using Python, .NET, and SQL.
• Optimize AI agent functionalities for improved customer and business outcomes.
• Monitor system performance, troubleshoot issues, and ensure uninterrupted service delivery.
• Develop dashboards and reporting tools to track service performance metrics.

Required Skills

• 7+ years of experience in service management, AI implementation, or technical solution development.
• Strong proficiency in Python, SQL, and Shell Scripting.
• Experience with .NET framework and database management.
• Hands-on expertise with Azure OpenAI and Microsoft GitHub Copilot.
• Ability to develop and maintain robust service management tools.
• Proven track record in managing complex technical projects.
• Strong problem-solving and troubleshooting capabilities.

Preferred Skills

• Experience with hybrid work models and stakeholder communication.
• Knowledge of industry standards and compliance requirements.
• Ability to train and mentor team members on AI tools and scripting languages.

Key Skills

Education

Any Graduate