Description

Key Responsibilities

Design, build, deploy, and maintain AI agents using Microsoft Copilot Studio.

Develop conversational experiences, prompts, topics, actions, and knowledge-driven workflows.

Collaborate with business stakeholders to identify automation opportunities and translate requirements into scalable AI solutions.

Integrate AI agents with enterprise systems using Power Automate, APIs, and other business applications.

Implement prompt engineering and knowledge management best practices to improve response quality and accuracy.

Perform testing, validation, troubleshooting, and optimization of AI solutions prior to production deployment.

Ensure compliance with organizational security, governance, and responsible AI standards.

Monitor solution performance, user adoption, and business impact through analytics and reporting.

Create and maintain technical documentation, operational procedures, and user training materials.

Continuously improve AI agents and automation processes based on feedback and usage insights.

Required Qualifications

3+ years of experience in Automation Engineering, Software Engineering, Solutions Engineering, or a related technical field.

Hands-on experience with Microsoft Copilot Studio and Microsoft Power Platform technologies, including Power Automate, Power Apps, and Dataverse.

Strong understanding of Generative AI concepts, including Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and AI agent capabilities.

Experience integrating applications through REST APIs, JSON, web services, and enterprise connectors.

Ability to analyze business processes and design effective automation solutions.

Strong communication and stakeholder management skills with the ability to work directly with both technical and non-technical teams.

Excellent problem-solving and analytical abilities.

Preferred Qualifications

Microsoft certifications such as PL-200, PL-400, AI-900, or AI-102.

Experience with Azure AI services, including Azure OpenAI, Azure AI Foundry, and Azure AI Search.

Knowledge of agent development frameworks beyond Microsoft Copilot Studio.

Programming experience with Python, JavaScript, or related technologies.

Experience developing dashboards and business insights using Power BI.

Background supporting highly regulated industries such as healthcare, insurance, or financial services

Key Skills

Education

Bachelor's degree