Description

AI and Digital Initiative Lifecycle

Business Analysis and Process Improvement

Systems Integration and SDLC Support

AI Adoption and User Enablement

Data, Reporting, and Performance Measurement

Governance and Stakeholder Communication

Required Qualifications

• Bachelor’s degree in business administration, information systems, technology, data science, artificial intelligence, machine learning, or a related field.
• Three to five years of progressive experience in business analysis, technology, consulting, project management, digital transformation, process improvement, automation, or a related discipline.
• Direct, demonstrable experience supporting AI, generative AI, RPA, automation, or enterprise digital transformation initiatives.
• Practical knowledge of generative AI concepts and tools such as Microsoft 365 Copilot, Copilot Studio, Claude, AI agents, or agentic workflows.
• Experience gathering business requirements and translating stakeholder needs into use cases, workflows, user stories, functional requirements, process documentation, and implementation plans.
• Hands-on experience evaluating manual business processes and recommending AI, RPA, workflow automation, or other technology-enabled improvements.
• Experience with RPA or automation platforms such as UiPath, Automation Anywhere, Power Automate, or an equivalent technology.
• Working knowledge of enterprise systems, CRM platforms, and cross-platform integrations, preferably including Salesforce.
• Experience supporting SDLC activities, including requirements gathering, testing, UAT, defect tracking, deployment readiness, and post-launch optimization.
• Proficiency with reporting and analytics tools such as Power BI, Tableau, advanced Excel, and SQL.
• Familiarity with project and documentation platforms such as Jira, Confluence, and Azure DevOps

Key Skills

Education

Bachelor's degree