Description

What's the Job?

• Support and maintain existing Custom GPTs, AI agents, and chatbot solutions used across the organization.
• Monitor agent performance, troubleshoot issues, and ensure consistent functionality and user satisfaction.
• Assist with minor configuration updates and enhancements to AI solutions.
• Serve as the first point of contact for AI-related questions and provide Level 1 support and troubleshooting.
• Collaborate with product management, engineering, and support teams to gather user feedback and improve AI experiences.

What's Needed?

• 3+ years of professional experience in technology support, digital workplace technologies, or related fields.
• Exposure to Generative AI tools such as ChatGPT, Microsoft Copilot, or AI chatbots.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to create clear, organized documentation and work effectively with cross-functional teams

Key Skills

Education

Any Graduate