Description

You will support and maintain Custom GPTs, AI agents, and chatbot solutions used across the organization. You will monitor agent performance, troubleshoot issues, and ensure consistent functionality and user satisfaction.

This role is on-site.

Responsibilities

• Provide Level 1 support for AI-related questions and troubleshoot technical issues.
• Monitor AI agent performance and execute minor configuration updates and enhancements.
• Collaborate with product management, engineering, and support teams to gather user feedback.
• Create clear, organized documentation for AI solutions and support processes.

Required Skills

• 3+ years of professional experience in technology support or digital workplace technologies.
• Hands-on exposure to Generative AI tools such as ChatGPT, Microsoft Copilot, or AI chatbots.
• Strong troubleshooting and problem-solving capabilities for software and AI systems.
• Excellent verbal and written communication skills for cross-functional collaboration.
• Ability to document technical processes and user guidance clearly.

Key Skills

Education

Any Graduate