Description

Must-Have Skills:

• AI Development
• AI Agent Product Development
• AI-Enabled Delivery & Configuration
• AI Testing & Quality Practices
• AI Agent Design & Enhancement
• Technical Design Agents
• Configuration (Config) Agents
• AI Testing & Quality-Focused Agents
• Prompt Engineering & Optimization
• Agent Logic & Behavioral Refinement
• ServiceNow Platform Exposure
• ServiceNow Configuration
• Technical Design Concepts
• Test Support
• Smoke Testing
• Peer Reviews
• Technical Troubleshooting
• Quality Assurance
• Strong Documentation
• Problem Solving
• Cross-Functional Collaboration

Preferred Experience:

• Experience contributing to AI Agent product development and enhancement
• Experience refining AI agent logic, prompts, and behaviors
• Experience supporting AI-enabled configuration and testing activities
• Exposure to ServiceNow platform configuration and technical design
• Experience performing peer reviews and smoke testing
• Strong troubleshooting and technical problem-solving skills
• Experience supporting AI-driven testing and quality initiatives
• Experience working in fast-paced, pilot-driven environments
• Ability to collaborate effectively across EMEA, APAC, and AMS teams
• Experience with AI Cloud Architecture and development is a plus
• Strong documentation and communication skills

Education:

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field preferred

Key Skills

Education

Bachelor's degree