Description

Design and build AI-driven customer engagement solutions.

Responsibilities

• Develop conversational AI using Dialogflow CX / CCAI.
• Build and tune NLP models, intents, and flows.
• Integrate CES with enterprise systems via APIs.
• Implement AI services on GCP (Cloud Functions/Run, Pub/Sub).
• Monitor and optimize AI performance and conversation analytics.

Required Skills

• 7+ years of professional experience.
• Hands-on experience with Google CES / CCAI and Dialogflow CX.
• Proficiency in Python or JavaScript.
• Experience with GCP and REST API integrations.
• Strong fundamentals in Conversational AI and NLP.

Preferred Skills

• Exposure to Vertex AI / GenAI.
• Google Cloud certification.

Key Skills

Education

Any Graduate