Description

You will design and develop AI conversations, integrating responses from external APIs via cloud functions or system integrations.

Responsibilities

• Design, develop, test, deploy, and maintain chatbot solutions across various channels (voice/chat).
• Integrate chatbot solutions with multiple target platforms.
• Troubleshoot, debug, and enhance conversational agents using advanced AI and NLP technologies.
• Collaborate with UI designers and integration teams to define conversational intent requirements.
• Tune and enhance Speech to Text models.

Required Skills

• 5+ years of software delivery experience.
• 3+ years developing chatbots using IBM Watson Assistant or similar tools (e.g., Google Dialogflow CX, Amazon Lex).
• 3+ years training and improving intent recognition by curating training datasets.
• 3+ years applying Conversational AI best practices, including NLP and data preparation.
• 1+ years experience with CICD, Git, unit-testing, and source code management.
• 1+ years knowledge of cloud development and deployment principles.
• 1+ years working in an Agile environment with DevOps knowledge.
• Experience with Python, Java, Javascript, Typescript, Node.js.

Preferred Skills

• Experience with watsonx Assistant and watsonx Orchestrate.
• Backend development experience in Java or Node.js.
• Multi-language background including Python or Javascript/Typescript.

Key Skills

Education

Bachelor's degree