Partner directly with customers to understand complex business problems and translate them into scalable technical solutions.
Lead technical discovery sessions and translate ambiguous business requirements into actionable solution designs.
Design and build Agentforce-based autonomous and assistive agents using topics, instructions, actions, prompts, Flow, Apex, APIs, and enterprise data.
Develop Salesforce applications using Apex, Lightning Web Components (LWC), Flow, SOQL, REST APIs, Platform Events, and other Salesforce platform capabilities.
Design AI-powered workflows grounded in Salesforce, Data Cloud, Knowledge, and external enterprise data.
Build and configure Data Cloud solutions, including data ingestion, harmonization, identity resolution, calculated insights, segmentation, and activation.
Integrate Salesforce with enterprise applications and AI platforms through APIs, MuleSoft, event-driven patterns, and custom integration services.
Build prototypes and proof-of-concepts quickly, validate them with customers, and evolve successful prototypes into production-grade solutions.
Develop supporting services and utilities using technologies such as Python, JavaScript/TypeScript, APIs, and cloud-native services where Salesforce-native capabilities alone are insufficient.
Apply Generative AI and LLM capabilities to use cases such as intelligent search, summarization, classification, recommendations, workflow automation, and autonomous task execution.
Design appropriate human-in-the-loop controls, guardrails, permissions, observability, auditability, and responsible AI mechanisms.
Troubleshoot complex application, integration, data, and AI issues across Salesforce and connected platforms.
Collaborate with Salesforce architects, developers, data engineers, AI engineers, product teams, and customer engineering organizations.
Establish reusable engineering patterns and accelerators that can be leveraged across multiple customer engagements.
Provide technical leadership from initial discovery through architecture, development, testing, deployment, stabilization, and handover.
Required Experience
Strong hands-on experience with the Salesforce Platform, including Apex, LWC, Flow, SOQL, security, data model, and integration capabilities.
Experience designing or implementing solutions using Salesforce Agentforce and/or Generative AI capabilities.
Strong understanding of Salesforce integration patterns, REST/SOAP APIs, event-driven architecture, authentication, and enterprise integration.
Experience writing production-quality code using Apex and at least one general-purpose language such as Python or JavaScript/TypeScript.
Understanding of LLM concepts including prompting, grounding, retrieval/RAG, tool/action execution, structured outputs, evaluation, and AI guardrails.
Experience taking solutions from prototype or POC through enterprise production deployment.
Strong understanding of enterprise architecture, security, scalability, performance, and software engineering practices.
Ability to independently diagnose technical issues across applications, integrations, APIs, data, and AI components.
Experience in enterprise domains such as Sales, Service, CPQ/Revenue, Healthcare & Life Sciences, Financial Services, Telecom, or Commerce is beneficial