Description

What You'll Do

• Translate business requirements into effective prompts and instructions for LLMs
• Partner with product, engineering, and business stakeholders to improve AI-generated responses and knowledge content
• Collaborate with subject matter experts to validate and enhance AI-generated knowledge articles
• Identify knowledge gaps and continuously improve the quality, accuracy, and usability of AI-generated documentation
• Support the onboarding of new product domains into the AI platform
• Facilitate technical discussions and requirements-gathering sessions with cross-functional teams
• Understand system architecture, data flow, and integrations well enough to guide AI behavior and improve product outcomes
• Help define how the AI agent interprets user questions and generates meaningful responses
• Work closely with engineering to ensure prompts, documentation, and AI outputs align with business objectives

Required Qualifications

• 7+ years of professional experience in a technical product, AI, solutions architecture, or similar role
• Hands-on experience with Generative AI technologies, including LLMs and prompt engineering
• Strong understanding of AI products, prompt design, and AI-assisted workflows
• Solid understanding of system architecture, APIs, data flow, and technical integrations
• Experience writing SQL queries and working with structured data
• Exceptional communication and stakeholder management skills, with the ability to facilitate meetings across technical and business teams
• Experience creating, reviewing, or improving technical documentation and knowledge articles
• Ability to translate complex business requirements into AI-driven solutions

Preferred Qualifications

• Experience supporting enterprise AI products or AI assistants
• Experience with Retrieval-Augmented Generation (RAG), AI agents, or enterprise knowledge management platforms
• Familiarity with HR, Payroll, Workforce Management, or HCM products
• Previous experience in Agile product environments

Key Skills

Education

Bachelor's degree