Description

Key Responsibilities:

1. AI Portfolio & Governance Coordination Support

• Ass­­ist the AI Portfolio Leader with overall program governance
• Shepherd approved AI use cases through the AI approval and governance process.
• Coordinate stakeholder engagement across business sponsors, product owners, and AI leadership.
• Track AI opportunities from approval through project initiation.
• Maintain visibility of portfolio status, dependencies, decisions, and escalations.
• Support executive reporting and portfolio governance activities.

1. Project Delivery & Execution Management Support

• Lead project kickoff and mobilization activities for approved AI initiatives.
• Coordinate delivery across business teams, AI engineers, UI/UX resources, and project stakeholders.
• Manage project plans, milestones, risks, dependencies, and action items.
• Facilitate project status reviews and escalation management.
• Ensure successful project closure and transition into business operations.

1. Testing, Deployment & Business Handover Support

• Coordinate User Acceptance Testing (UAT) and business validation activitie s.
• Ensure testing feedback, issues, and corrective actions are tracked and resolved.
• Facilitate deployment readiness and go-live coordination.
• Manage project closeout, lessons learned, and operational handoffs.
• Ensure deployed solutions are smoothly transitioned into Business-as-Usual (BAU) ownership.

1. AI Operations & Enhancement Management Support

• Own and maintain the centralized backlog of AI enhancements, bug fixes, and support requests.
• Coordinate prioritization activities with the AI/ML Ops team.
• Track resolution of production issues and enhancement requests.
• Monitor operational performance of deployed AI solutions.
• Ensure continuous improvement opportunities are identified and managed across the AI portfolio

1. Value Realization & Portfolio Reporting Support

• Assist the AI Portfolio Leader with end-to-end value realization process
• Maintain the enterprise AI Value Tracker.
• Coordinate collection of business benefits, adoption metrics, and realized value.
• Prepare monthly, quarterly, and executive-level reporting.
• Monitor portfolio performance against expected outcomes and success criteria.
• Support leadership in demonstrating measurable business value from AI investments.

Qualifications:

• 2-3 years of experience managing technology, digital, analytics, automation, or AI-enabled programs
• Experience coordinating multiple concurrent projects
• Strong understanding of project governance, delivery planning, risk management, testing, closure, and operational handoff
• Experience working with business sponsors, product owners, engineers, designers, and operational support teams
• Experience with LT reporting, program-level value, benefit, and performance trackers

Preferred Qualifications:

• Experience with process mapping, workshop facilitation
• Project Management certification
• Exposure to AI, machine learning, generative AI, or digital product delivery
• Experience with delivery increments, agile delivery, or similar phased execution models
• Experience coordinating AI/ML Ops, application support, or post-deployment enhancement backlogs
• Experience supporting business-case validation and benefits realization
• Experience working in a complex, global, matrixed organization

Key Skills

Education

Bachelor's degree