Description

What You'll Do

• Production migration/deployment of artifacts & associated files
• Provide L1 (Monitoring), L1.5 (Basic Dev & incident management) support, L2 (Complex Incident Management), L3 (Complex Dev) support from the Customer Secured Delivery Center set up.
• Continuous Platform Optimizations to improve Resiliency, Up-time, and resolution of Vulnerabilities within SLA
• Enforce platform governance & standards
• Platform Support for major, minor & patch releases (EBFs)
• Development and refinement of dashboards for monitoring capacity planning and platform resiliency
• Execute annual Disaster Recovery & Password rotation exercises
• Assist with Audit requests
• Platform Health Reporting, Weekly and Monthly Executive Status Reporting
• Implement Continuous Improvement & Automation opportunities
• Platform Upgrade Support
• License Management
• To manage and support the platforms on rotational shift basis. (Major support requirement in the US business time)
• To learn new platform management technologies and tools as a part of the cross-skilling exercise in Project life cycle.
• Customer / Stakeholder management

Expertise You'll Bring

Skills

• Alteryx (Mandatory)
• Tableau, Server Management & Design Auditor add-on tools
• SAP Business Objects, Crystal Reports, 360 Eyes suite
• Platform Support, ITSM tools knowledge, ITIL

• 9+ Years of IT experience in Alteryx, Tableau, SAP BO Platform management & min 2 years’ experience in Alteryx BI platform administration / management.
• Good knowledge with ITIL framework & ITSM tools.
• Major Incident management & excellent customer interfacing skills.
• Good email communication & client management skills.
• Innovative Thinking & proven automation experience.
• Organization Commitment (hard working)
• Customer Focus/Orientation.
• Adapting to the project requirements in terms of technical skills and work timing.
• Cloud Computing and cloud platform knowledge (Preferably GCP)

Key Skills

Education

Any Graduate