Description

Develop and maintain Amazon Connect contact center solutions on AWS, configuring integrations with supporting services and troubleshooting operational issues.

This role is on-site.

Responsibilities

• Develop and maintain Amazon Connect contact center solutions on AWS.
• Configure and integrate Amazon Connect with supporting AWS services.
• Troubleshoot contact center issues and support operational workflows.
• Support incident management and service request handling for the contact center environment.
• Contribute to continuous improvements in contact center operations and maintenance.

Required Skills

• 5-8 years of professional experience with Amazon Connect and AWS.
• Hands-on experience with AWS Contact Center support, including incident and problem management.
• Software development experience with at least one programming language.
• Application maintenance practices.
• Bachelor's or Master's degree in engineering or equivalent.

Preferred Skills

• ITIL certification or experience.
• Experience in mentoring or leading team members.

Key Skills

Education

Any Graduate