Description

You will design, develop, and deploy Amazon Connect contact center solutions.

Responsibilities

• Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies.
• Integrate Amazon Connect with AWS Lambda, Lex, DynamoDB, S3, and Kinesis.
• Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda.
• Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.

Required Skills

• 5+ years of experience in contact center solution development.
• Hands-on experience with AWS Lambda.
• Proficiency with AWS Lex for chatbot and voice bot development.
• Experience with Amazon DynamoDB.
• Experience with Amazon S3.
• Experience with Amazon Kinesis.
• Practical knowledge of various AWS Services.
• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Gradute