Description

You will own the quality assurance process for contact center solutions, focusing on automation and integration.

This role is hybrid.

Responsibilities

• Test Amazon Connect and IVR functionalities thoroughly to ensure system reliability.
• Implement and maintain automated contact center tests using Cyara.
• Manage test cases and track defects using QTest.
• Perform API testing as part of the standard QA cycle.
• Integrate testing processes into CI/CD workflows for continuous delivery.

Required Skills

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Proficiency in scripting languages including Python, Java, or JavaScript.
• Experience with QTest for test case and defect management.
• Familiarity with API testing practices.
• Knowledge of CI/CD integration.
• Any Graduate education.

Key Skills

Education

Any Graduate