Description

You design, configure, and deploy Amazon Connect solutions, including IVR, routing, queues, and agent configurations.

This role is on-site.

Responsibilities

• Build and manage omnichannel customer journeys using Amazon Connect and AWS services.
• Integrate Amazon Connect with CRM platforms like Salesforce and ServiceNow, and backend systems.
• Develop serverless solutions using AWS Lambda, API Gateway, and scripting in Python or Node.js.
• Implement AI-driven features using Amazon Lex and Polly, and design scalable, secure architectures.
• Create technical documentation, runbooks, and provide user training.

Required Skills

• 0–2 years of hands-on experience with Amazon Connect.
• Proficiency in Python or Node.js for scripting and automation.
• Experience with AWS services including Lambda, API Gateway, and S3.
• Strong knowledge of IVR design, routing strategies, and contact center workflows.
• Understanding of omnichannel architecture within the AWS ecosystem.
• Experience with test automation and performance validation.
• Bachelor’s degree in Computer Science, IT, or a related field.

Preferred Skills

• AWS Certified Solutions Architect or AWS Certified Developer certification.
• Experience with Salesforce CRM integration.

Key Skills

Education

Bachelor’s degree