Description

You will support multiple clients on the Sirion application, focusing on performance management for supplier and vendor governance within outsourcing contracts.

Responsibilities

• Validate service level and performance reports for IT and ADM contracts submitted by suppliers.
• Analyze service level reports to identify trends, continuous improvement opportunities, and annual resets.
• Ensure Sirion reporting and dashboards accurately represent all supplier data.
• Calculate performance credits and earnbacks based on service level agreements.
• Customize documents and templates for service operations and create Excel templates for task automation.

Required Skills

• 2+ years of experience managing IT infrastructure, helpdesk, or application development and maintenance contracts.
• Experience managing performance reports for IT contracts.
• Knowledge of the outsourcing industry, including IT infrastructure, software development, BPO, and KPO.
• Proficiency in Service level management and account management.
• Exposure to supplier performance tools such as ServiceNow, Remedy, HPSM, IQNavigator, Obligor, or Business Object.
• Ability to automate tasks using Excel.
• Strong communication skills for interacting with global clients, service providers, and account management teams via email and teleconference.
• Strong orientation toward document accuracy and quality.

Key Skills

Education

ANY GRADUATE