Description

Responsibilities:

• Support development and execution of strategic initiatives aligned with organizational objectives.
• Analyze business performance, customer trends, operational metrics, and financial results to identify risks and opportunities.
• Conduct research and benchmarking to identify best practices and emerging trends.
• Develop recommendations to improve operational efficiency, productivity, customer experience, and business performance.
• Design, develop, and maintain Power BI dashboards, scorecards, and executive reporting packages.
• Develop KPI frameworks and reporting methodologies to measure business outcomes.
• Ensure consistency, integrity, and accuracy of reporting data.
• Perform root cause analysis and provide recommendations for improvement.
• Meticulously review the information gathered across multiple platforms, flagging areas of non-compliance against the rules and regulations of the organization.
• Track strategic initiative results and communicate progress to stakeholders.
• Support forecasting and performance review activities.
• Collaborate with cross-functional teams to implement operational improvements.
• Leverage Lean and Six Sigma principles to identify ways to eliminate waste and optimize processes
• Identify continuous improvement opportunities throughout processes
• Maintain metrics, communicating and tracking the progress of audits and audit results
• Provide status updates on individual deliverables and KPI targets on a weekly and monthly basis
• Present findings, recommendations, and strategic insights to leadership teams.
• Support tracking progress on aged gaps and coordinate with process owners to organize conversations, follow up on outstanding tasks, gather resolution details and QA evidence

Minimum Requirements:

• Bachelor's degree in Business, Finance, Analytics, Information Systems, or related field preferred.
• 3+ years of experience in business analysis, performance management, strategy, analytics, or process improvement.
• 3+ years of retail energy experience strongly preferred
• Strong proficiency with Microsoft Excel, Viso, PowerPoint, and data analysis tools
• 2+ years using Microsoft SQL Server or Power BI, with the ability to read/write script or build visuals

Additional Knowledge, Skills, and Abilities:

• Experience developing and managing KPIs and performance reporting.
• Excellent analytical, problem-solving, and communication skills.
• Task and deadline driven, managing to deliverables
• Confident in presenting and speaking to leadership and with a cross-functional audience
• Excels in autonomous work, seeking out answers and solutions independently
• Manages multiple deliverables in a fast and ever-changing environment
• Embraces change, adapting quickly, with a desire for continuous improvement and growth
• Rapidly assimilate to numerous systems and applications
• Ability to consistently use initiative and good judgment to complete assigned tasks
• Attention to detail and accuracy are mandatory
• Able to organize, prepare and conduct technical presentations and workshops.
• Able to complete projects independently with minimal supervision
• Knowledge of SAP is preferred.
• Knowledge of SQL, database concepts, or data modeling
• Excellent organizational skills with the ability to balance multiple demands and thrive in a collaborative environment.
• Ability and eagerness to meet deadlines

Key Skills

Education

Bachelor’s degree