Description

Lead analytics initiatives and cross-functional projects to improve customer experience and marketplace efficiency.

Responsibilities

• Design and build reports, scorecards, and dashboards to track business performance.
• Perform data mining, including heavy text mining, to extract actionable insights and trends.
• Manage the development and execution of cross-functional projects, identifying strategic gaps and driving them to completion.
• Develop project plans and partner with stakeholders in Business Intelligence, Customer Care, and Business Units to ensure alignment.
• Propose and implement improvements for strategic initiatives, such as driving experience scores and reputation measures.

Required Skills

• 5+ years of professional experience in analytics or a related field.
• Proficient in SQL for data extraction and manipulation.
• Proficient in Python for data analysis and automation.
• Experience with Crystal Reports for business reporting.
• Strong knowledge of Web Analytics.
• Background in Data Engineering principles.
• Ability to present data-driven results and recommendations to leadership.
• Experience managing the full lifecycle of analytics projects.

Key Skills

Education

Any Gradute