Description

Provide L3 support for complex production issues across analytics platforms, data pipelines, and reporting workflows in Production, UAT, and Development environments.

Responsibilities

• Perform advanced root cause analysis across data ingestion, transformation logic, storage layers, and downstream systems.
• Design and implement fixes, patches, and workarounds to restore data integrity, availability, and performance.
• Validate and monitor fixes post-deployment to ensure complete resolution and prevent recurrence.
• Act as the primary escalation point for L1/L2 teams during high-severity or complex incidents.
• Drive automation and optimization initiatives to reduce manual intervention and recurring issues.

Required Skills

• 6+ years of experience in production support, analytics support, or technical support roles.
• Strong experience in handling complex incident management and escalation scenarios.
• Hands-on experience with data pipelines, ETL processes, and analytics platforms.
• Proficiency in debugging and root cause analysis across distributed systems.
• Experience with monitoring and alerting tools for production environments.
• Working knowledge of Python and SQL for troubleshooting and data validation.
• Experience working in SLA-driven, high-availability environments.

Preferred Skills

• Familiarity with Agile and DevOps practices.
• Experience mentoring L1/L2 support teams on complex issue handling.

Key Skills

Education

Any Graduate