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API Connect Support Engineer
Charlotte, NC, USA
Posted On: 30+ days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: API Connect Support Engineer
Tenure: No Preference/Any
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Description
You will provide operational support for DataPower and API Connect for the customer's Gateway team.
Responsibilities
- Troubleshoot and triage production issues.
- Lead triage calls with incident management and project teams.
- Monitor system health and report on performance.
- Analyze logs to identify issues and route them to the correct platform teams.
- Document root cause analysis, learnings, and defect prevention steps.
- Participate in weekend on-call rotations as per the roster.
Required Skills
- 5+ years of experience in IT operational or production support.
- 3 years of experience supporting IBM API Connect.
- Experience with IBM API Connect and API support.
- Proficiency in troubleshooting and log analysis.
- Experience with dashboarding, reporting, and alerting using Splunk or similar tools.
- Any Graduate degree.
Preferred Skills
- OpenShift or Kubernetes experience.
- IBM Cloud Pak products experience.
Education
Any Graduate
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