Description

• Documentation: Maintain detailed documentation on system configurations, procedures, and service records.
• Data Management: Perform data validation, normalization, and backups
• Ensure where appropriate incidents are escalated to the appropriate teams, management, or service providers according to established procedures
• Experience with SAFe Agile software delivery methodology
• Exceptional communication skills with the ability to convey complex, technical information in an understandable manner
• Ability to logically troubleshoot issues, determine root causes, and present suggested solutions clearly and concisely

Required skills/Level of Experience:

• Active Top Secret Clearance w/ SCI eligibility
• 10+ IT Systems administration, maintenance, backups, upgrades and patching of our existing Business Systems software and server’s footprint
• 10+ years Ensure the smooth operation of business systems by addressing and troubleshooting technical issues related to software applications and server infrastructure 
• 7+ Contribute to establishment, maintenance and improvement of various knowledge base and procedures & policies
• 7+ Act on system security events and violations
• Backup and recovery planned and unplanned
• User management, and internal audits in accordance with security policies
• CompTIA Security+ certification, CompTIA A+ certification

Key Skills

Education

Bachelor's degree