Description

Manage CRM system configuration, user administration, and technical requirement analysis for the Plainsboro, NJ office.

This role is on-site.

Responsibilities

• Analyze business requirement documents to evaluate technical and business feasibility.
• Manage system configuration including rules creation, workflow updates, custom fields, macros, and monitoring dashboards.
• Handle production defect maintenance, outage management, and disaster recovery maintenance.
• Administer user permissions, logins, and audit support.
• Participate in the Governance Review Board to prioritize platform enhancements and configuration changes.

Required Skills

• 5+ years of experience in application analysis or system administration.
• Proficiency with JIRA for work intake and request classification.
• Experience with SQL for data management.
• Strong systems analysis capabilities.
• Understanding of networking principles.
• Knowledge of cloud computing environments.
• Ability to document, test, and implement technical solutions.

Preferred Skills

• Experience with integration testing and hot fix implementation.

Key Skills

Education

Any Graduate