Description

• Serve as the primary point of contact for assigned business applications, addressing user inquiries and resolving incidents in a timely manner.
• Analyze, troubleshoot, and resolve application issues, coordinating with technical teams and vendors as needed.
• Gather and document business requirements for enhancements, new features, and integrations.
• Configure and maintain application settings, workflows, and user access according to business needs and security policies.
• Participate in application upgrades, patches, and releases, including planning, testing, and deployment activities.
• Develop and execute test plans and test cases to validate new functionality, fixes, and integrations.
• Create and maintain application documentation, including process flows, configuration details, and user guides.
• Provide end-user training, support, and guidance to promote effective and efficient use of applications.
• Monitor application performance and usage, identifying opportunities for optimization and improvement.
• Collaborate with cross-functional teams to ensure applications align with organizational standards, compliance requirements, and best practices.
• Assist with data analysis, reporting, and data integrity checks related to supported applications.
• Support change management processes, ensuring proper communication, impact assessment, and risk mitigation for application changes.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience.
• Proven experience in an Application Analyst, Systems Analyst, or similar role supporting business applications.
• Strong understanding of application lifecycle management, including requirements, configuration, testing, deployment, and support.
• Hands-on experience troubleshooting application issues and working with technical teams to identify root causes and implement solutions.
• Familiarity with databases, basic SQL queries, and data analysis concepts.
• Experience with application integrations, interfaces, or APIs is preferred.
• Ability to translate business requirements into functional specifications and application configurations.
• Strong analytical, problem-solving, and critical-thinking skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment.
• Experience with testing methodologies, test case creation, and user acceptance testing.
• Knowledge of ITIL or similar service management frameworks is a plus

Key Skills

Education

Bachelor's degree